ONTO Vehicle & Charging Guide
Electric Vehicles
The entire ONTO fleet are electric vehicles and will need to be delivered with above 60% charge to the
customer, potentially requiring a charge on route to the customer. The range of each vehicle varies and
depends on driving style and the weather.
| Vehicle | Range (miles) |
|---|---|
| Renault Zoe ZE40 R110 | 145 |
| Renault Zoe ZE50 Iconic R135 | 190 |
| Renault Zoe ZE50 GT Line R135 | 190 |
| Hyundai IONIQ Premium (38kWh) | 155 |
| Peugeot e-208 GT Line | 170 |
| Nissan Leaf Acenta | 140 |
| BMW i3 120Ah | 145 |
| DS 3 Crossback E-Tense Performance Line | 170 |
| DS 3 Crossback E-Tense Ultra Prestige | 170 |
| Hyundai Kona Premium SE (64kWh) | 245 |
| Tesla Model 3 SR+ | 210 |
| Tesla Model 3 LR | 285 |
| Tesla Model 3 Performance | 285 |
| Jaguar I-Pace HSE EV400 | 225 |
Charging the Car
Renault Zoe ZE40 & ZE50:
| Charge port location | Behind the Renault logo on the front bumper. |
| How to open the charge port | Button on dash (right side of steering wheel near the door). |
| Releasing the charge port | The same button is also used to ‘unlock’ a charge cable to enable its release. |
BMW i3:
Charge port location Behind the driver side rear door.
How to open the charge port
Push in the charge flap and it will open. The vehicle must
be unlocked.
Releasing the charge port Unlock the vehicle, it will allow the cable to release.
Tesla Model 3 / Model S:
Charge port location Rear light cluster (off-side)
How to open the charge port
On the vehicle screen, press the charge symbol on the
image of the vehicle
Releasing the charge port
On the vehicle screen, press the unlock symbol on the
image of the vehicle
Nissan Leaf:
Charge port location Front bumper.
How to open the charge port
Button on the dash (right side of steering wheel near the
door).
Releasing the charge port
The same button is also used to ‘unlock’ the charging
cable and allow it to release.
Peugeot E208/DS3:
Charge port location Behind the driver side rear door.
How to open the charge port
Push the charge flap in and it will open. Vehicle must be
unlocked.
Releasing the charge port
There is a small button inside the charge port that will
allow you to release the cable. The vehicle must be
unlocked.
Hyundai KONA:
Charge port location front of car next to N/S headlight
Opening charge port Push charge flap in, and it will open. Vehicle must
be unlocked using door lock/unlock button
Releasing charge port use door lock/unlock button located next to
window control buttons
Hyundai IONIC:
Charge port location N/S rear quarter panel
Opening charge port unlock vehicle on key (if provided) or using door
lock/unlock button
Releasing charge port: lock/unlock button
Jaguar I-Pace:
Charge port location Passenger side, behind the front wheel
How to open the charge port
Push the charge flap in and it will open. Vehicle must be
unlocked.
Releasing the charge port
There is a small button inside the charge port that will
allow you to release the cable. The vehicle must be
unlocked.
Charging & Locations
Each vehicle will come with a BP Pulse (AKA. Polar Plus/BP Chargemaster) and Shell charge card. These
can be used, but we suggest you also add your own cards/apps and accounts to ensure you have good
coverage for charging.
CCS charging should always be used where possible and Type 2 Mennekes only used where CCS (or
CHAdeMO for Nissan Leaf’s) is not available.
 |
ZAP MAP: Zap Map is a charger location App and is used by businesses and general public, it will find you every charger in the UK and it is essential you have it. It will give you details of the speed, accessibility and reports of if the machine is down or in use. You cannot pay via zap map. It is only a location App(miles) |
Suggested networks:
 |
Polar Plus/Chargemaster/BP Pulse (Type 2 Mennekes, CCS, and CHAdeMO connections): Also own ‘Charge Your Car’ network. Will not work on ‘ChargePlace Scotland’ network – use the card in the vehicle. |
 |
Shell Recharge (Type 2 Mennekes, CCS, and CHAdeMO connections): All rapid chargers and reputably a little more reliable than the Polar network. – use the card in the vehicle. |
 |
Genie Point electric: (type 2, CCS and CHAdeMO connections) all controlled by the app, in lots of locations from shell forecourts and a lot of Morrisons supermarkets) |
 |
Instavolt (CCS, and CHAdeMO connections): All Rapid. All contactless. Almost always have 2+ units in each location (less chance of both being used when the driver gets there) Cannot charge Renault Zoe ZE40s (18/19 plate) at these as the units don’t have type 2 cables. But will work on newer ZOEs with CCS ports |
 |
Tesla Superchargers: Can only be used with Teslas, but they’re faster than any of the above, and usually have 4-8 units per location. Vehicles can simply be driven up and plugged in. ONTO have an account with TESLA chargers, so feel free to use these |
Charging Troubleshooting
