Customer Support Administrator

Customer Support Administrator

Shift Patterns: Monday – Friday

PAYE Rate: £9.76p/h

Hours: 09:00 – 17:00

This role offers an excellent opportunity to work within a large UK company who have operations across the country.

The Role:

• Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
• Efficient and accurate filing of vehicle documents
• Process daily post, ensuring all documents are posted to the correct customers on time.
• Responsible for booking in units at multiple Vehicle solutions locations.
• Responsible for using multiple external customers databases and systems
• Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

Customer Service

• Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
• Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
• To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
• Contact with key customers both within the business and external to enhance the customer experience

What kind of person we are looking for?:

• Experience of working within rigid regulations and procedures
• Some experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
• Good customer service skills
• Good administration skills
• A keen eye for detail and accurate data entry skills
• Good interpersonal and communication skills both verbal and written.
• Able to use your initiative and be flexible, reacting to change quickly and effectively
• Able to work as part of a team to ensure successful delivery of a sale
• Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

What we can offer:

• Weekly pay
• Free onsite car parking

Should you feel you hold the relevant skills/experience for this position, please apply today for more information!