Customer Service Administrator

We are currently recruiting for an experienced Customer Service Administrator to join a busy automotive operation in Sheerness. This is an office-based role combining customer service and administration, with regular contact with customers and support for the wider operational team.

The successful candidate will have excellent administration and telephone skills, with a confident and professional approach to handling customer queries.

The Role:

As a Customer Service Administrator, your responsibilities will include:

• Answering incoming customer phone calls and dealing with queries professionally.
• Handling customer complaints and working to resolve issues effectively.
• Responding to after-sales enquiries and providing appropriate support.
• Completing general administrative duties to support the office and wider operation.
• Using Microsoft Excel and Outlook to maintain records and complete administrative tasks.
• Ensuring customer information and documentation is kept accurate and up to date.
• Supporting the wider team with any other duties as required.

The Person:

• Previous administration and customer service experience is essential.
• Excellent administration and telephone skills.
• Strong verbal and written communication skills.
• Good knowledge of Microsoft Excel and Outlook.
• Strong attention to detail and organisational skills.
• Confident dealing with customers and handling queries professionally.
• Experience within transport or logistics is advantageous but not essential.
• Reliable and able to work effectively as part of a team.
• Must be able to reliably commute to Sheerness for this office-based role.

What We Offer:

• Weekly pay.
• Company pension.
• Onsite parking.
• Ongoing, long-term work with a leading automotive company.
• Support from Igloo's recruitment and payroll teams.

Commutable from: Aylesford, Canterbury, Chatham, Faversham, Gillingham, Maidstone, Rainham, Rochester, Sittingbourne and surrounding areas.

If you are an experienced Customer Service Administrator with excellent communication and administration skills, please apply with your CV and a member of our team will be in touch to discuss the next steps.