Customer Service Administrator

  • Full Time
  • Temp to Perm
  • Portbury

Customer Service Administrator

Location: Portbury

Hours: Monday – Friday – 8:30am – 5pm with 30 mins for lunch and flexibility to support in peak – overtime rate will apply (time and half).

Temp to Perm position

Igloo are recruiting for a Customer Service administrator to work in the Portbury area near Bristol on a temp to perm contract. The role offers the right candidate an excellent opportunity to work within one of the UK’s leading automotive companies who have operations across the country.

The successful candidate should have excellent PC and telephone skills, be able to build relationships with a wide range of people, whilst resolving any issue that comes their way.

The Role:

  • To provide support to the Administration Department and fulfil all aspects as set out.
  • To support in the management and maintenance of Additional Works Customers
  • To produce all necessary reports as required by Additional Works and the Accounts Department.
  • To Liaise with Dealers and manage their requirements.
  • Liaise and instruct Departments to meet customer demands.
  • To learn all job aspects related to the Customer service department to achieve Multi Skills and cover for holiday and sickness relief.
  • Arranging deliveries through the transport department.
  • Maintaining and update the database with call offs, delivery addressed and delivery dates.
  • Daily management of the Additional works accounts under the control of the Scheduler.
  • Ordering ply-lining and miscellaneous add-ons as per customer request.
  • Compilation of Daily Reports for Customers.
  • To communicate and work well within a team and liaise effectively with colleagues
  • To familiarise yourself with the workings of all the departments within the business and assist as required.
  • To take reasonable care or your own health and safety and co-operate with line managers to enable compliance with Health & Safety Rules.
  • To undertake such other duties and responsibilities to meet the demands of the business and customers.

Requirements:

The successful candidate must be:

  • Computer literate and confident using Microsoft Office packages.
  • Able to multitask
  • Able to meet tight deadlines.
  • Able to demonstrate excellent administration skills and a can-do attitude.
  • Able to communicate at a high level both oral and written
  • Able to work with defined processes and guidelines and have good core administration skills.
  • Able to undertake new tasks and use initiative to support aftersales team.
  • Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
  • A good technical awareness or understanding of vehicles and components is desirable.

Fantastic Benefits Package:

  • Office based
  • Onsite parking – Free
  • Subsidised canteen

 

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