Volkswagen Financial Services Wholesale Standard
The following document outlines the standards you should expect from a wholesale vehicle purchased from VWFS and incorporates damage that is deemed unacceptable. Any items that are highlighted and deemed within the acceptable standards will still be recorded as a note only line on the inspection report for buyer transparency.
The vehicles should be sound and well maintained with a clean interior and exterior. Any service or warranty issues will be rectified or declared on the inspection report. Any known serious accident damage will be declared as will a change of engine or odometer.
Removable items will be supplied in the key pack with the vehicle on delivery. Due to the nature of 'ex-contract' vehicles we are unable to control the return of accessories such as maps, phone kits and sat nays — even if supplied as standard. If a sale is dependent on these types of items being present, this must be checked prior to purchase.
A computer record of the services and warranty work recorded by VWG will also be shown on 1Link.
*Standard Viewing Angle *
Standing in an upright position at a distance of 2m square on to vertical panels.
Horizontal panels will be viewed from a distance of 2m, as square on as achievable:
All previously painted panels are viewed from a distance of 1m.
All wheel damage, bodywork as industry standard from 2 metre distance, adequate imagery and spacing around vehicle for inspection. Ensure VW guidelines are used at all times
1. Dents
Unacceptable
➢ Dents above 25mm identified using the standard viewing angle of 2m.
➢ Dents, which have broken the paint surface.
➢ Dents that cannot be cold dent repaired.
➢ Dents on swage lines.
2. Paint Chips
Unacceptable
➢ Chips identified using that standard viewing angle that effect cosmetic appearance.
➢ Any chips showing rust, metal or primer.
➢ Any chips which require the panel to be refinished.
3. Scratches & Contamination
Unacceptable
➢ Damage penetrating the paint or topcoat lacquer surface.
➢ Scratches which are showing corrosion.
➢ Scratches which are visible from the standard viewing angle.
4. In Life & Poor Previous Repairs (Viewed from 1m)
Unacceptable
➢ Any panels that are off colour, do not meet original finish or specification.
➢ Any seams not correctly aligned and/or panel gaps that are not to new vehicle standard.
➢ Over spray in any area is not acceptable.
➢ Any ripples and shrinkage of previous repairs. This includes flatting marks, paint runs, dirt in paint, hard edges or primer showing.
5. Bumpers/Body Mouldings/Chrome work
Unacceptable
➢ Scuff marks or scratches which will not polish out.
➢ Dented bumpers and/or any dents penetrating through to the base material (small pressing mark type dents which are only visible intense bodyline inspections are acceptable).
➢ Distortion to the rim.
12. Tyres
To be checked thoroughly with correct tread depth readings on the inspection report and the make of tyre visible. Ensuring that the brand of the tyre is also recorded at inspection.
Unacceptable
➢Tyres with a tread depth less than 3mm across 75% of the tyre.
➢ Tyres showing excessive wear to the outer or inner edge. No witness of tread.
➢ Cuts, bulges or gauges that could impair the structural integrity of the tyre.
➢ Tyres which do not meet the manufacturer's specification size speed rating.
➢ Tyres showing punctures.
13. Rubbing strips/Mouldings painted/Non-Painted Bumpers
Unacceptable
➢ Scratches/gouges that are visible from 2m.
➢ Crack/broken/split. ➢ Repairs visible from a distance of 1m.
➢ Repairs that are of colour or wrongly textured.
Mechanical
No mechanical checks or underbody inspection will be undertaken on the vehicles and we consider all mechanical wear & tear commensurate with the age and mileage to be acceptable. In the event of any exceptional mechanical issues claims can be made to the VWFS Claims Team.
15. Loose Item Parts & in Car Audio Equipment
All parts must be in place to manufacturer's specification, not bent or damaged and, where replaced, must be to manufacturer's specification.
In car equipment must be free from damage and in working order, this includes operation screens and switches.
16. Recommended Repair Options
Where possible the lowest and quickest repair option should be selected in order to return the vehicle to the return standard.
The reconditioning agent will ensure it has an industry leading ability to complete Smart repair (Small, Medium Area Repair Technology) which should be the first option of any repair.
The matrix below should be used as a guide when accessing each vehicle.
| Defect |
1st Repair Option |
2nd Repair Option |
3rd Repair Option |
| Stone Chips |
Touch flat and polish |
Local paint if smart option possible |
Full panel paint if smart option possible |
| Stone chip with corrosion |
Remove corrosion and touch in flat and polish |
Local paint if possible |
Full panel paint |
| Dent |
Cold dent repair or glue stick |
Local repair and paint if no smart repair access |
Full repair and refinish if no smart repair access |
| Split bumpers |
Plastic welding and repair if possible |
Replacement and paint |
|
| Damaged bumpers (no dents) |
Local paint |
Full paint |
Only replace if damage is not reparable |
| Damaged bumpers (dents) |
Local repair and paint |
Full paint repair and paint |
Replacement last option |
| Bodywork scratch |
Touch in flat and polish |
Local repair and paint if no smart repair possible |
Full paint larger damage and if no smart repair is possible |
Schedule 3
Defleet Standard
BVRLA2 Vehicle Standard
Badges & Decals
All original manufacturers badges & decals should be in place and undamaged on return of the vehicle.
Viewing Angles
Bodywork must be viewed from a standard viewing angle, 2 metres at 90 degrees from the vehicle and/ or from an angle of 45 degrees each way (see figure below). Dent or paintwork defects deemed unacceptable must be visible from the standard viewing angle. Unacceptable defects visible from this view are defined below in the Paintwork and Dents paragraph.
Paintwork
Up to 4 stone chips per panel on forward Facing panels are acceptable provided there is no rust showing. Any scratches where the metal is not exposed and/ or rusty and which can be polished out are acceptable. Touch in repairs are acceptable provided there is good colour match and not easily visible from the standard viewing angle. Scratches to paintwork that exceed 100mm in length or number more than 4 per vehicle are unacceptable. However, light scratches around door apertures, keyholes and fuel filler caps are acceptable.
Colour mismatch between panels, penetration marks, visible over spray or dirt in the paint is unacceptable.
Any sign-writing/ transfers should have been removed with no damage to paintwork.
Dents
Minor body dents are acceptable as Fair Wear & Tear provided that;
- They are less than 30mm in diameter and there are no more than 4 dents per panel
- They have not interfered with a swage
- They have not caused paint cracking or flaking
Previous repair damage should not be noticeable under normal scrutiny.
Body panel misalignment is unacceptable.
Bumper Sections and Rubbing Strips
Scratches and/ or abrasions to painted bumpers and side rubbing strips are acceptable provided they do not penetrate through to the base material and are less than 100mm in length. There should be no more than 2 per vehicle.
One dent per bumper and one dent per rubbing strip arc acceptable if they are less than 30mm in diameter.
Window Glass & Lamp Lenses
Stone chips to windscreens less than 2mm in size are acceptable providing they do not obscure the drivers line of vision and/ or there are not more than 3 chips on the windscreen. Cracks or chips within the drivers sight line would require windscreen repair/ replacement in line with current MOT legislation,
Poor previous repairs or chips showing signs of crack development which are visible from a distance of 1 metre are unacceptable.
All lamps must be operational. Lenses with minor chips or cracks are not acceptable.
Tyres
All tyres should have a minimum tread depth corresponding to current legislation and be free of damage. The tread should show no uneven wear through under or over inflation, or wheel misalignment. The spare tyre should be in place and meet the above standard.
Any replacement tyres fitted must be of an equivalent specification to the original equipment.
Wheels and Wheel Trims
All wheel trims must be intact with no more than minor scuffing due to everyday use Missing or cracked trims must be replaced.
Damage to alloy wheels must be removable by specialist polishing.
Rim damage is acceptable up to the point of flange distortion extending to 25mm. Greater degrees of damage, or multiple damage to a single rim is unacceptable.
Interior Trim
The interior should be clean and tidy with no visible burns, tears or permanent staining to the seats, headlining or carpets. Wear and soiling through normal use is accepted.
Luggage Area
Surface scoring and light blemishes that reflect normal use are acceptable, but floor coverings and surrounding trim panels should not be torn or split.
Controls
All original controls, instrumentation and accessories must be intact and operate correctly. If replacement has been necessary, e.g. due to theft, then equipment of a similar value and specification should have been fitted. All odometer alterations must be recorded and any evidence of unauthorised odometer changes is unacceptable.
Appendix 3 - MG Used Vehicle Refurbishment Standards
MG UK USED. VEHICLE. REFURBISHMENT STANDARDS
1. Introduction
The following refurbishment standards have been developed, so that MG used cars are delivered to its retailers in a condition that allows the vehicles to be retailed without further refurbishment, from a retailers used car forecourt.
2. Bodywork
Sound and well maintained free from dents and other disfigurements.
Vehicles must be presented for sale in a condition commensurate with their age and mileage. If vehicles have numerous or significant light surface scratches, they must be removed by machine polish.
Any dents that can be viewed on a bodyline check must be removed, preferably by smart repair.
Any minor stone chips are to be touched up.
The following is not acceptable:
Scratches through to primer or metal will need to be repaired.
Where panels are to be repainted, it may be necessary to blend into adjacent panels with regard to certain colours.
Stone chips or scratches which have spread to, adjacent areas.
Ripples which can be viewed from a viewing angle at 90 degrees from the vehicle and / or from an angle of 45 degrees each way.
3. Upholstery
Well maintained and free from unsightly damage, repairs, stain and burns.
4. Glass
The following is acceptable:
Minor chips outside both wiper blade areas on windscreens should generally be viewed as acceptable.
The following is not acceptable:
Chips or scratches within the wiper blade area of windscreens.
Chips showing signs of crack development or visible previous repairs.
Cracked or holed lamp lenses.
5. Rubbing Strips / Bumper Sections
The following is acceptable:
Very Minor scratches that do not detract from the overall appearance of the vehicle.
The following is not acceptable:
Any other damage not conforming to the above.
6. Alloy and Steel. Wheels / Wheel Trims
Damage to wheels is not acceptable. All wheel trims must be intact with no more than minor scuffing due to everyday use.
Missing or cracked trims must be replaced.
7. Tyres
All tyres must be sound, have a minimum of 3mm of tread, and be free of damage. The tread should show no uneven wear through under or over inflation or wheel misalignment.
The spare tyre should be in place and meet the above standard.
Any replacement tyres fitted must be of an equivalent specification to the original equipment. All tyres must in general be of the same manufacturer unless the same-make tyre is unavailable, in which case an alternative premium brand tyre may be used.
8. Previous Repairs and Replacements
The following is acceptable:
Replacement parts to specification.
Paint colours must match and meet manufacturer's original finish and specification. There will be no restriction on viewing distance to inspect paintwork.
The following is not acceptable:
Visible signs of repair such as masking tape, masking lines, overspray, lack of gloss / lustre. Any repair / replacement not as above.
9. Service Record
A service book duly stamped with a record of the completed P.D.I and complete service history applicable to the vehicle mileage is acceptable, as is a separate print out from the Fleet Operator confirming that services have been completed, detailing date and mileage of the service.
A missing service book or no service record supplied is unacceptable.
10. General
Vehicles must be clean externally and internally (wash and valet prior to delivery).
Vehicles should be free of any shortages and comply with the original equipment when new. This includes the following unless previously removed from the Vehicle at PDi by MG:
A complete stamped service history book,
Vehicle Handbook.
Master key + Spare Key.
Tool Kit.
Alloy wheel locking wheel nut key (where applicable).
Tyre inflation Kit (where applicable)
Charging Cable(s) in the case of EV or PHEV
I, , confirm I have read and understand the above document 'Volkswagen Financial Services Wholesale Standard' and agree to adhere to these standards.
