Learning outcomes

After this session, candidates will -

• Know the Manheim Image Policy.
• Understand the importance of correct imagery.
• Be able to consistently produce images inline with Manheim's Image Policy.

Image Policy

• All inspectors must adhere to the policy and ensure that all images are checked for clarity prior to saving each image.
• All damage lines recorded must show at least 1 primary image and 1 distance image.
• All primary images must show the image aid ruler with the size clearly visible inline with the damage. Line boards should be used if required. All distance images must show the image ruler placed by the damage recorded showing where the damage is in relation to the panel (excluding wheels and small components e.g. mirror backs).
• Odometer images must clearly show the vehicle mileage (not KM), if the vehicle is showing KM the inspector must amend this to show the mileage.
• If the vehicle cannot be imaged in accordance with this policy, management must be informed of the specific issue.

Correct Beauty image capture.

The following slides will show how to correctly frame and capture the required elements for each beauty image.

Odometer & wheel image

ODOMETER - Correct Odometer images must be in focus and wherever possible the rev counter must show the vehicle is running. On occasions the rev counter and odometer will be in separate areas of the dashboard. In these circumstances the image must capture the instrument binnacle that shows the mileage.

• Image in focus dash is centred within the image.
• Vehicle must be running and where possible the image should show the rev counter on tick over.
• Image must ensure the actual mileage is visible not the trip mileage or any notifications.

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• The wheel image must be taken perpendicular to the centre cap capturing the full circumference perfectly
• Do not take this image at an angle.

 

Exterior Front left & Front right image

• Should be able to see a good face of the left rear wheel and quarter panel.
• Should be able to read the last 3 digits of the front number plate and just see the 1st 4.

 

 

 

 

 

 

 

• Should be able to read the 1st 4 digits of the front number plate and just see the last 3.
• Should be able to see a good face of the right rear wheel and quarter panel.

 

 

 

 

 

 

 

Exterior Rear left & Rear right image

• Should be able to see a good face of the left front wheel and front wing.
• Should be able to read the 1st 4 digits of the rear number plate and just see the last 3.

 

 

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• Should be able to see a good face of the right front wheel and front wing.
• Should be able to read the last 3 digits of the rear number plate and just see the 1st 4.

 

 

 

 

 

 

 

 

Interior Right Image

• The A post should be positioned uppermost top left corner of the frame.
• Image should be taken at a downward angle to capture as much of the cabin as possible.

 

 

 

 

 

 

 

Boot image

LOAD AREA

• If the parcel shelf is present and in working order it must be imaged in the raised position to show the straps are in working order.
• Where possible the image should show as much of the tailgate and boot interior as possible as per example

 

 

 

 

 

 

Additional 7-seater configuration

ADDITIONAL NOTATION : LOAD AREA (7 seat configuration)

• Image should clearly show the rear 2 additional seats in the raised and locked position.
• If the load cover is present, it should be shown in the retracted position

 

 

 

 

 

 

• Without load cover..
• Image should clearly show the rear 2 additional seats in the fully raised and locked position.

 

 

 

 

 

 

 

Additional images

We are required to capture not just the exterior and interior images but also images that show the loose items and high value items.

It is important to note that these images must be clear & focused for future investigation should any questions be raised against the inspection. If the images are not clear or not in focus, we may be liable for upheld claims.

The full list of additional images we can take are listed below (some of these are mandatory)

• Centre Console (5 door, 3 door & 2-seater sports cars)
• Wheel type (mandatory in inspection app Wheel / Tyre details )
• Service History Entries / Digital Service Entries (mandatory)
• Loose items (vehicle manual, service history booklet, V5 if applicable, MOT if applicable, keys Inc. spare, locking wheel nut key, SD card if applicable)
• Sat Nav
• Spare wheel, jack & tools, repair kit, compressor
• Electric charging cables
• High Value items

Damage capture imagery.

The following slides will show how to correctly frame and capture the required elements for each damage image.

 

 

 

 

 

 

 

Damage images

The policy for correct image recording is below and should be followed for every damage line entered;

Image 1 (Primary)

• Close up image of the primary damage (i.e., if dent WPD and the primary image is of the dent) the image must be clear, in focus and clearly support the damage selected. Image must be used to show confirm the size and severity.

 

Image 2 (Distance/Full Panel image.

• The second image taken must be a distance/full panel image shot showing where the damage is in relation to the panel with the ruler pointed to the damage. (this supports the correct damage description has been applied).

 

 

 

 

Additional Images 3 (secondary damage)

• These images should be used to show any additional damage that is secondary to the primary image (image 1). For the example - dent with paint damage where the paint damage is not in the same location as the dent.
• Full bumper repairs will require 2 distance images showing both corners of the bumper.
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Minimum Requirements

• For a panel with only 1 damage the minimum image requirement is for 2 images
• Image 1 Primary
• Image 2 Distance/Full panel image.

Examples

Imaging windscreen damage

1. Primary image showing the chip at just under 10mm

 

 

 

 

 

 

 

2. Distance image showing exactly where on the screen the chip is situated

 

 

 

 

 

 

 

Imaging damage

1. Primary image summarising the damage in a single shot

 

 

 

 

 

 

 

2. Distance image showing exactly where on the vehicle the damage area is

 

 

 

 

 

 

 

Imaging wheels

1. Primary image of the largest piece of damage

 

 

 

 

 

 

 

2. Distance image. This shows the full circumference

 

 

 

 

 

 

 

Imaging missing components

Example: Parcel shelves missing should have images of where the parcel shelf would be with an image aid to show to support the missing component's usual location.
Missing Item board can be used as a secondary supporting image.
When imaging missing repair kits and charge leads etc, the images must show where the component is usually stored. Again, this can be supported with a secondary image of the missing items board.

Image examples for missing items:

• Compressor x2
• Parcel Shelf x2
• Headrest x1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This information board must only be used on missing items that would not be attached to the vehicle.

Acceptable use would be Keys, MOTs, Literature Packs etc.

Policy Compliance

Policy statement - continued

Risks

Images may be missing, incorrect or of poor quality.
Failure by our customers to achieve full recharge value on damage due to poor evidential images.
Failure of service delivery and customer dissatisfaction / complaint.
Has a negative impact on our customers confidence in what we do.
Remarketing group fails to realise online sales targets.
Requirement to arrange for replacement images to be taken.  This has a big impact on process times/cost and can lead to bottle necks.
Possible claims resulting in monetary compensation claims associated from  poor quality images.

Mitigation of Risk

Adherence to the Imaging Procedure at all times.
Makes the authorisation process more efficient.
Gives our customers confidence in what we do.
Reduces lead times for repairs.
Reduces unnecessary costs for incorrect parts being ordered.
Image audits- results and feedback.
Retraining of inspectors if required.
Adherence to policy allows correct arbitration and protection against claims.

Additional images

Image should be taken from the centre of the rear seats with the tablet in between the front headrests slightly raised and slightly angled down to the handbrake area and any option buttons. Check the image prior to saving.

 

 

 

 

 

 

 

Either rest the tablet against the headrest or the against the A post upper to steady the image. Attempt to image as much of the centre console as possible, Check the image prior to saving to ensure you have captured as many options as possible and the image is in focus.

Hint:
To obtain good image rotate the tablet 180 so that the camera lens is on the inside of the car. then either rest the tablet against the headrest or the against the A post upper to steady the image.

 

I, , confirm I have read and understand the above document 'Cox Automotive Inspection Routine' and agree to adhere to these standards.